In stock fashion jewelry items will ship within 72 hours. Out of stock fashion jewelry may take 5 - 8 weeks weeks to produce and ship out.

All fine jewelry is handmade in New York. All orders are produced once full advance payment is received. Fine jewelry takes approximately 5 - 8 weeks to produce and ship. It may be possible to expedite an order for an additional fee, please reach out to our sales team after your purchase. If we can accommodate, we will provide you with the additional cost and charge your credit card accordingly.

e. support@jenniferfisher.com
t. 1-888-255-0640

We do our best to accommodate all customer requests but we do have to follow a few rules. See the below for more information. Please note that we do not accept Jennifer Fisher jewelry purchased from any outside retailer.

Fine Jewelry
All custom made or personalized pieces are final sale. We are pleased to offer a one-time complimentary cleaning within one year of purchase. Customer is responsible for all related shipping costs for returns and exchanges.

Chains and ‘ready to ship’ Fine Jewelry
Chains and ready to ship Fine Jewelry may be exchanged at our discretion within 10 business days of delivery for an alternate item or store credit only. No refunds.

Fashion Jewelry:
We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. No refunds.

Other (Salt, Fragrance, Merch):
All sales are final. No returns or exchanges. 

It wont. Don't feel like you need to rush to use it. We want you to love your Jennifer Fisher piece, and we know that true love takes time. Your store credit can be used in any of our stores, or online.

Oh no! Mistakes can happen sometimes (Our apologies!). Please reply to your email confirmation or reach out to us with your order number and an image of what you received and we will make it right as quickly as possible.

e. support@jenniferfisher.com
t. 1-888-255-0640

Please email us immediately and we will do our best to catch it before it ships out.

e. support@jenniferfisher.com
t. 1-888-255-0640

As our earrings are hand-made in pairs, we do not offer replacement singles.

e. support@jenniferfisher.com
t. 1-888-255-0640

For any replacements needed for fine jewelry earring backs, please reach out to customer service team for assistance.

e. support@jenniferfisher.com
t. 1-888-255-0640

We can pretty much customize anything in our Fine Jewelry assortment. We have several methods to achieve your truly personal piece. Here is some information on each personalization method.

Hand Stamping:
We offer hand stamping on many pieces. In this process, the characters are individually hand hammered onto the piece after it has been casted. All stamping details and information can be found on the respective product pages. We use basic block font for all characters and capitals for all letters. All characters (with some exceptions) come in three sizes: small, medium and large.

Inset Characters:
Our Family Enamel, Family Gothic and Family Minimal Block collections are individually designed and produced. This is a more intricate process than our hand stamping, which achieves a cleaner, more elevated look. Sizing and placement of characters will be finalized by our team, unless otherwise requested by the customer when the order is confirmed. Additional characters may not be added after the piece is finished. We recommend Polished finish on these collections.

Burnish Diamond Setting:
We offer burnish diamond settings for characters on many pieces. Each diamond character is hand engraved and set. We use basic block font for all characters (with some exceptions) and capitals for all letters. Sizing and placement of the characters will be finalized by our team, unless otherwise requested by the customer when the order is confirmed. Additional characters may not be added after the piece is finished.

Please note that images of all characters and enamel pieces are for visual reference only, the actual product may vary slightly in shape, size, and color from what is pictured. Diamond quantities used may also vary.

Unfortunately, due to the custom nature of our product and the production process, we aren't able to add personalization onto the piece after. We are more than happy to help you select another piece that will compliment your collection.

The diamonds in all our pieces are F-G color, VS1-VS2 in clarity.

Fine jewelry is made of solid 14k or 18k Gold, and made with natural diamonds. ‘Fashion Jewelry’ is a base metal of brass, plated in either 10k Yellow Gold, 14k Rose Gold or Silver with Rhodium finish.

As long as the piece is from our brass collection, a fine chain, or ready to ship fine, don’t sweat it. You have 10 days from receiving to reach out to exchange for an alternate item or a store credit. If the piece was made to order or personalized, we hope you know someone with the same initials!

While we would love to be able to repair all damages, there are some limitations: Please see our Repairs Section for more information.

Thank you for your honesty. When jewelry is damaged by something other than daily wear, we can tell.

While we would love to be able to repair all damages, there are some limitations: Please see our Repairs Section for more information.

We will tell you! It is clearly stated on each product page above the material selection if the piece is ready to ship, or made to order.

Nope. It is all nickel free.

Jewelry purchased on jenniferfisher.com or at a Jennifer Fisher store will be shipped with a Jennifer Fisher PVC bag.

Jewelry purchased with one of our wholesale partners will vary and may not come with a Jennifer Fisher PVC bag.

Yes! We are based in the United States but ship to the below countries:

Canada

United Kingdom

United Arab Emirates

Australia

Switzerland

France

Hong Kong

Japan

Germany

Singapore

Italy

New Zealand

Denmark

Netherlands

Spain

Mexico

Sweden

Please note, we do not currently ship Jennifer Fisher salt, fragrance or candles internationally.

INTERNATIONAL TERMS & CONDITIONS

Please carefully read the following terms and conditions concerning International orders with www.jenniferfisher.com. Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes. Please be aware that shipping charges do not include international taxes or duties.

• Please allow additional delivery time for orders with a shipping destination outside of the United States (varies by country).

• If an order is placed on www.jenniferfisher.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.

• We have made every effort to minimize our international shipping charges. We only charge our cost for these services. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.

• All prices on www.jenniferfisher.com do not include any import duties, taxes and shipping charges.

• When placing an order with www.jenniferfisher.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you. Contact the customs office in the destination country for information about any applicable duties or taxes.

• For international returned shipments, please note that custom duties & taxes are not refunded by Jennifer Fisher. They must be handled directly with the country's respective customs dept. Please contact your local customs office for details.

• Some items sold on www.jenniferfisher.com may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

• If you have any questions concerning your order and you currently live outside of the United States, you may contact us via email here: support@jenniferfisher.com and we will be glad to assist you.

By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.