How It Works
- Add all desired services to your cart and customize the details for each item to receive final pricing at checkout.
- Print the shipping label, package your item and drop it off at the shipper.
- Once received, you will receive an email and follow up with any questions.
- Our jeweler works on and repairs your item(s).
- The item(s) ship back to you and you will be sent a tracking number via email.
Order A Repair Service Here
Please note: all items must be securely packaged in a protective box or padded mailer to help avoid damage during transit. Please only send the piece being repaired and do not include any additional items. Please do not send your piece in a precious or sentimental jewelry box, as packaging materials cannot be returned. Jennifer Fisher is not liable for any items or repairs lost or damaged during transit to or from our facilities.
Average turnaround time is 4-6 weeks. For more complex or detailed repairs, it may take longer. If the timeline changes for your specific piece, our customer service team will reach out directly to update you.
Your order will be shipped promptly right after it is completed! You'll also get an email notification with a tracking number so you can keep an eye on your package as it returns to you.
At this time, we only offer repairs for fine jewelry pieces made from 14K or 18K gold, including chains, charms, earrings, and rings. If you are unsure whether your item qualifies, please submit a request with an image and our team will review it for assessment. For fashion jewelry, please email support@jennierfisher.com.
If you don’t see the repair you need listed, that’s no problem. Select “Request an Estimate” at this link, and you’ll start our custom quote process.
Once you’ve placed your order, our jewelers will assess the image and all accompanying details you’ve provided to determine an accurate price. We’ll update your order with a price estimate, and you’ll receive an email letting you know that your order has been updated, with a link to a page where you can approve or reject the estimate.
If you accept the estimate, the cost of the repair will be charged to the initial payment method you provided, and a shipping label will be automatically generated for you. Please note the repair will not be processed until the invoice is paid.
You can also contact support@jenniferfisher.com to confirm details via purchase history.
Yes! Please contact customer care at support@jenniferfisher.com and we will be happy to help.
You'll get an automatic email notification the moment your item is finished and shipped out to your attention. The email also contains a tracking number so you can keep an eye on your package as it travels back to you.
We do not return the packaging that we received, please refrain from sending us any ring boxes or bags that have sentimental value. Jewlery should be wrapped carefully in order to avoid any damage in transit. We suggest wrapping any jewelry sent in for repair in a soft tissue or cloth, placing them in a protective bag and using small shipping box over an envelope to prevent any damage.
All repairs will ship within approximately 1-2 business days upon completion, and you’ll be provided with a tracking number via email once it ships. We do not ship on holidays or weekends; for orders completed during those times they will be shipped the following business day or on the date our facility reopens.
Unfortunately no, UPS requires all shipments go to a residential or commercial street address, not a P.O. Box address.
No, we provide a new tracking number for when we ship your item back to you!
If you have concerns about your finished repair, please contact us at support@jenniferfisher.com within 10 days after we ship your item back to you. Please include the issue and pictures and if we deem it not properly repaired, we will work with our jeweler on getting it fixed.