For in-stock, ready-to-ship jewelry, please allow up to 72 business hours for processing with Ground Shipping. During peak holiday periods, processing may require an additional 2–3 business days.

Orders placed with 2-Day or Next Day Shipping are prioritized but may still require up to 1 business day for processing. Please place your order before 11 AM EST for the best chance of shipping the same day or the following business day. Delivery timelines begin once your order has shipped.

Ground Shipping

• Orders up to $50: $6.95
• Orders from $50.01–$249.99: $11.95
• Orders from $250–$999.99: Complimentary
• Orders of $1,000 or more: Complimentary with signature required

Expedited Shipping

• 2-Day Shipping: $19.99
• Next Day Shipping: $29.99

For additional assistance, please contact Client Care at support@jenniferfisher.com or 1-888-255-0640.

You can process eligible returns and exchanges through our Returns and Exchanges portal.

Refunds and exchanges are accepted up to 14 days after your order is delivered. Returns can be either refunded back to the original payment method or as store credit. Exchanges can be made via mail or in Jennifer Fisher stores.

Return requirements

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging

All below items are non-returnable:

• Engraved and monogrammed products
• Lab Grown Diamonds
• Salt, Fragrance, Cookbook
• Beanie
• Toothpick
• Earring backs
• Gift cards
• Final sale items

Return Shipping

Shipping fees are non-refundable. Returning orders are subject to a return fee of $10.95, and will be deducted from the amount being refunded to you.

International Returns

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

We currently ship to: Australia, Belgium, Canada, Denmark, France, Germany, Hong Kong and Japan.

International shipping rates are displayed in the local currency at checkout:

• Australia: $49 AUD
• Belgium: €23
• Canada: $38 CAD
• Denmark: 180 DKK
• France: €28
• Germany: €28
• Hong Kong: $201 HKD
• Japan: ¥4,400

Most international orders are estimated to arrive within 1–5 business days after shipment. Please allow up to 1 additional business day for processing. Delivery estimates do not include weekends, holidays or customs delays.

Shipping charges do not include applicable import duties, taxes or customs fees. These charges are the customer’s responsibility and may be collected by the carrier upon delivery.

Please note that fragrance and candles cannot be shipped internationally. Salt can currently be shipped internationally only to Canada.

Due to duties and insurance limitations, we are currently unable to ship international orders valued over $5,000 USD. For questions or assistance, please contact support@jenniferfisher.com.

As long as the piece is from our brass collection, a fine chain, or ready to ship fine, don’t sweat it. You have 14 days from receiving to reach out to exchange for an alternate item or a store credit. If the piece was made to order or personalized, we hope you know someone with the same initials!

Please email us immediately and we will do our best to catch it before it ships out.

e. support@jenniferfisher.com
t. 1-888-255-0640

It wont. Don't feel like you need to rush to use it. We want you to love your Jennifer Fisher piece, and we know that true love takes time. Your store credit can be used in any of our stores, or online.

Place your order online and select in-store pickup at checkout. Orders are typically ready within three hours; orders placed less than three hours before closing will be available the next business day. Please wait for your pickup confirmation before visiting the store and bring your confirmation email and a valid government-issued photo ID.

Pickup orders are held for seven days before being canceled and refunded. All items in an order must use the same delivery method, and pickup orders cannot be shipped later.

Yes, we offer repair services for eligible fine jewelry pieces made from 14K or 18K gold, including chains, charms, earrings, and rings. To learn more about our repair services, pricing, and eligibility requirements, please visit our repairs page.

If you are experiencing an issue with a fashion jewelry piece, repairs are not currently available through our repairs portal. Please contact our customer service team at support@jenniferfisher.com and we'll be happy to assist you.

The diamonds in all our pieces are F-G color, VS1-VS2 in clarity.

Fine jewelry is made of solid 14k or 18k Gold, and made with natural diamonds. ‘Fashion Jewelry’ is a base metal of brass, plated in either 10k Yellow Gold, 14k Silver with Rhodium finish.

As our earrings are hand-made in pairs, we do not offer replacement singles.

e. support@jenniferfisher.com
t. 1-888-255-0640

Store each piece separately in a jewelry pouch or box in a cool, dry place. Keeping your jewelry away from moisture and direct sunlight will help prevent scratches and preserve its finish.

We can pretty much customize anything in our Fine Jewelry assortment. We have several methods to achieve your truly personal piece. Here is some information on each personalization method.

Hand Stamping:
We offer hand stamping on many pieces. In this process, the characters are individually hand hammered onto the piece after it has been casted. All stamping details and information can be found on the respective product pages. We use basic block font for all characters and capitals for all letters. All characters (with some exceptions) come in three sizes: small, medium and large.

Burnish Diamond Setting:
We offer burnish diamond settings for characters on many pieces. Each diamond character is hand engraved and set. We use basic block font for all characters (with some exceptions) and capitals for all letters. Sizing and placement of the characters will be finalized by our team, unless otherwise requested by the customer when the order is confirmed. Additional characters may not be added after the piece is finished.

Please note that images of all characters and enamel pieces are for visual reference only, the actual product may vary slightly in shape, size, and color from what is pictured. Diamond quantities used may also vary.

We offer replacement earring backs for purchase here.

Unfortunately, due to the custom nature of our product and the production process, we aren't able to add personalization onto the piece after. We are more than happy to help you select another piece that will compliment your collection.

Choose your favorite salt or blend and select your delivery frequency. Your order will automatically renew and ship on your chosen schedule, so you never run out.

Yes. You can skip any upcoming order directly from your subscription account.

Yes. You can update your delivery frequency whenever you'd like through your subscription account.

Yes. You can cancel your subscription at any time through your account.

Can I update my shipping address or payment method?